To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at alsknickknacks@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alsknickknacks@gmail.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
-Unfortunately, we cannot accept returns on gift cards.

Exchanges: 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Email:

alsknickknacks@gmail.com

Effective Date: 7/21/23

1. Introduction

AL's Knick-Knacks is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information gathered through our e-commerce website and services. By accessing or using our website, you consent to the practices described in this policy.

2. Information Collection

We may collect the following types of information from users of our website:

• Personal Information: Name, email address, postal address, phone number, and other contact details provided voluntarily during account registration, order placement, or other interactions with our website.
• Payment Information: Credit card numbers, billing addresses, and other payment details required to process transactions securely.
• Browsing Information: Non-personal information, such as IP address, browser type, device information, and website usage patterns, collected through cookies and similar technologies.

3. Use of Information

We use the collected information for the following purposes:

• Order Processing: To fulfill and deliver orders, process payments, and provide customer support.
• Personalization: To tailor our website content and product recommendations based on user preferences and browsing behavior.
• Marketing and Communication: To send promotional materials, newsletters, and updates about our products and services, subject to user preferences and consent.
• Legal Compliance: To comply with applicable laws, regulations, and industry standards.
• Analytics: To analyze website usage, evaluate the effectiveness of marketing campaigns, and improve our services.

4. Information Sharing

We may share personal information under the following circumstances:

• Service Providers: We may disclose certain information to third-party service providers who assist us in operating our website and services, subject to contractual obligations to maintain confidentiality.
• Legal Compliance: We may disclose information to comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
• Business Transactions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the relevant parties.

5. Your Choices

• Account Settings: You can review and update your account information and communication preferences at any time.
• Marketing Communications: You can opt-out of receiving marketing emails by following the instructions provided in the emails.
• Cookies: You can manage cookie preferences through your browser settings.

6. Data Security

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect or maintain personal information from children.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on our website. We encourage users to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at alsknickknacks@gmail.com

Shipping may take up to 30 days (at most) and may vary product to product. We understand that 30 days is a long increment of time, but we suggest to you that the waiting is worth it.

Shipping policy

All orders are processed within 5 to 8 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping charges for your order will be calculated and displayed at checkout. 

Local delivery

Free local delivery is available for all orders! We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

International Shipping: None at the moment.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us. If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at alsknickknacks@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at alsknickknacks@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you want to help us be sure to check out our products, and give us reviews upon our service. We hope that we can grow a successful company that can sustain the services you need.

If you have any questions ask via email @ alsknickknacks@gmail.com. We would be happy to answer you questions regarding our products along with other features such as refunds and customer service. Ask Away!